- Aiohamora Group Inc
- Total Retail Online
- 10736 E 119th St N, Collinsville, OK 74021, USA
- Contact Number: +1-866-292-1688
- [email protected]
1.1 Website Use: Our website is intended for personal, non-commercial use. You may browse, view, and make purchases for lawful purposes only. Any unauthorized use or modification of the website’s content, including images, text, graphics, logos, and trademarks, is strictly prohibited.
1.2 Age Restrictions: By using our website and making a purchase, you confirm that you are at least 18 years old or have the consent of a legal guardian.
2.1 Product Descriptions: We make every effort to provide accurate and detailed product descriptions on our website. However, we do not warrant that the descriptions are error-free or complete. If you encounter any discrepancies, please contact our customer service team for clarification before making a purchase.
2.2 Product Availability: Product availability is subject to change without notice. We strive to keep our inventory up to date, but in rare cases, an item may be out of stock or unavailable. If this happens, we will notify you as soon as possible and provide alternatives or process a refund for the unavailable item.
3.1 Pricing: All prices displayed on our website are in USD and are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
3.2 Payment Methods: We accept various payment methods. By providing payment information, you represent and warrant that you are authorized to use the selected payment method and authorize us to charge the specified amount. Your purchase will appear on your statement under the name "totalretailonline.com".
3.3 Taxes and Duties: Prices displayed on our website do not include applicable taxes, customs duties, or other fees. You are responsible for paying any such additional charges that may apply to your purchase.
At Total Retail Online, we are committed to delivering your orders promptly and efficiently. We strive to ensure reliable shipping and timely delivery for every order. Below are our delivery details along with expected delivery timeframes:
4.1 Shipping Methods: We offer Standard Shipping via USPS for domestic orders. Estimated delivery time is 3–5 business days after dispatch. Shipping costs are calculated at checkout. Tracking information will be provided once the order has shipped.
4.2 Delivery Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for any delays or misdeliveries resulting from incorrect or incomplete address information.
4.3 Risk of Loss: The risk of loss and title for products purchased from Total Retail Online pass to you upon our delivery of the items to the carrier.
Standard Shipping:
Description: Our standard shipping option is the most cost-effective method for delivering your orders.
Expected Delivery Time: Within 5-7 business days from the date of dispatch.
Please note the following important points:
Delivery times are based on business days and do not include weekends or public holidays.
The expected delivery times mentioned above are estimates and may vary depending on factors such as the shipping destination, the availability of stock, and unforeseen circumstances beyond our control.
During peak seasons, holidays, or promotional events, delivery times may be slightly longer due to increased order volumes. We will make every effort to notify you of any potential delays during such periods.
Tracking information will be provided for all shipments, allowing you to monitor the progress of your order. You can track your package through our website or by using the provided tracking number on the respective shipping carrier’s website.
We strive to ensure that your orders are carefully packaged and dispatched promptly to provide a seamless delivery experience. However, please understand that once the package is in the hands of the shipping carrier, we cannot be held responsible for any delays or issues that may occur.
If you have any questions or require further assistance regarding our delivery methods or expected delivery times, please contact our customer service team. We are here to assist you and provide the best possible shopping experience.
All content on our website, including text, graphics, logos, images, product descriptions, and trademarks, is the intellectual property of Total Retail Online or its licensors. You are prohibited from using, copying, reproducing, modifying, or distributing any content without our prior written consent.
To the extent permitted by law, Total Retail Online shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase and use of our products.
By providing your mobile phone number and opting in, you expressly consent to receive SMS messages from us, including but not limited to service-related notifications, account updates, and promotional communications. Message frequency may vary. Message and data rates may apply depending on your mobile carrier. Consent to receive SMS messages is not a condition of purchase. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. We are not responsible for delayed or undelivered messages due to carrier or network issues.
At Total Retail Online, we value your satisfaction and strive to provide the best possible customer experience. We understand that circumstances may arise where you need to cancel your order. To ensure clarity and transparency, we have established a detailed cancellation policy that addresses cancellations both before and after shipping. Please read the following policy carefully to understand the conditions and procedures for cancelling your order.
Cancellation before Shipping
1.1. If you wish to cancel your order before it has been shipped, please contact our customer service team immediately. You can reach using the following information:
Phone: +1-866-292-1688
Email: [email protected]
Address: 5071 Ball Rd #4026, Cypress, CA 90630, USA
1.2. If your cancellation request is received before the order is shipped, we will make every effort to accommodate your request and process the cancellation without any additional charges.
1.3. Please note that if your order has already been processed and is ready for shipment, we may be unable to cancel it. In such cases, you may need to proceed with a return or exchange process as outlined in our Return Policy.
Cancellation after Shipping
2.1. If you decide to cancel your order after it has been shipped, you must follow our return procedure as outlined in our Return Policy.
2.2. Please note that cancellation after shipping will be treated as a return. You will be responsible for the return shipping costs, unless the cancellation is due to an error on our part or a defective product.
2.3. The returned product must be in its original condition, unused, and with all original packaging intact. Please refer to our Return Policy for more information on return procedures and eligibility.
Exceptions
3.1. In certain circumstances, such as during promotional offers or flash sales, we may have specific cancellation policies. These policies will be clearly communicated during the checkout process or in the promotional material.
Refunds
4.1. If your cancellation request is approved and the returned product meets the necessary conditions outlined in our Return Policy, we will process the refund as per our standard refund procedure.
4.2. The refund will be issued using the original payment method used during the purchase, unless otherwise agreed upon.
Communication
5.1. It is essential to maintain open communication throughout the cancellation process. Please ensure that you promptly notify us of your cancellation request and follow any instructions provided by our customer service team.
5.2. We will make every effort to respond to your cancellation request and provide necessary guidance in a timely manner.
Modifications
6.1. Total Retail Online reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.
6.2. It is your responsibility to review our cancellation policy periodically to stay informed about any updates or modifications.
By placing an order with Total Retail Online, you acknowledge that you have read, understood, and agreed to this cancellation policy. If you have any questions or concerns regarding the cancellation of your order, please contact our customer service team for assistance.
By completing a purchase with Total Retail Online, you acknowledge and consent to the possibility of receiving post-sale communications, including via SMS text messages and automated or AI-assisted phone calls, for offers related to your recent transaction (within the last 24 hours).
These communications may include upsell opportunities for additional products or services. You represent that you are the authorized user of the phone number provided and consent to such contacts, even if your number is registered on any state or federal Do-Not-Call list, subject to applicable laws such as the Telephone Consumer Protection Act (TCPA). You may opt out of these communications at any time by replying "STOP" to any SMS message or by contacting us at [email protected]. Standard message and data rates may apply.
When you provide your payment information during checkout, you authorize us to securely store your card details for future transactions, including any post-sale upsells. This storage is in accordance with card network rules (e.g., Visa's "Card-on-File subsequent transaction" guidelines). You agree that we may initiate future charges to the stored card without requiring additional payment information, provided we obtain your explicit authorization for each such charge.
For any verbal authorizations during phone calls (including those assisted by AI agents):
You acknowledge that failure to provide clear authorization may result in the upsell not being processed. We reserve the right to decline any upsell if we suspect fraud or unauthorized activity.
If the upsell involves a recurring subscription or continuity program, we will disclose the billing frequency, amount, and terms during the authorization process. You authorize ongoing charges until you cancel. Cancellation can be initiated at any time by contacting us at [email protected] or through your account portal. Refunds for recurring charges are subject to our refund policy.
You may cancel any upsell or recurring program at any time without penalty, effective immediately upon notification. Refunds for one-time upsells are available within 30 days of the charge date, subject to our review for eligibility (e.g., no refunds for digital products after access). For recurring charges, refunds apply only to the most recent billing cycle unless otherwise required by law. We process refunds to the original payment method within 30 days. Chargeback disputes may incur additional fees if found to be invalid. We aim to minimize customer confusion by providing clear disclosures, but you are responsible for reviewing all transaction details.
In the event of a chargeback, we may provide evidence of your authorization, including call recordings, metadata (e.g., timestamp, order ID, IP address), and receipts. You agree not to initiate chargebacks for authorized transactions. Expected chargeback rates are low when products align with your expectations, but higher rates may occur with aggressive upsells or continuity programs. Disputes should first be resolved directly with us before involving your card issuer.
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. These terms are governed by applicable laws and may be updated periodically. Continued use of our website or services after updates constitutes acceptance of the revised terms.
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at
[email protected].